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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wayne Y

June 23, 2025

5  out of  5
rating by Wayne Y
"Professionalism and politeness are no longer a norm. Jennifer Brown is both polite and professional. After her help and thoughtfulness I have decided to offer her a job. I hope y’all are paying her well."
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Claudia Karr

June 23, 2025

5  out of  5
rating by Claudia Karr
"Thank you, Casey Smith for your assistance it was a pleasure speaking with someone so helpful and pleasant. Thanks, Claudia Karr"
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Judith Hallum

June 20, 2025

5  out of  5
rating by Judith Hallum
"I was in a tough spot regarding my car Insurance. Olivia was amazing and got me a great rate! I'm saving $80 a month! Thanks again for the great service! If you're in need of help call the folks here at Brad Cooper State Farm and let them help you too!"
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Bama Belle

June 20, 2025

5  out of  5
rating by Bama Belle
"Jennifer Brown goes above and beyond for her customers. She has good communication and goes out of her way to help in whatever way she can. Great Rates as well."
We responded:
"Thank you for sharing your experience with Jennifer Brown. We're glad to hear that her dedication and communication made a positive impact. We appreciate your feedback and support!"
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phyllis johnson

June 19, 2025

5  out of  5
rating by phyllis johnson
"Kelly was very helpful and very polite. She was an absolute pleasure! And today I had another question and this time Casey took care of me. I find this office to be very helpful and polite."
We responded:
"Thank you, Phyllis, for your kind words about Kelly. We're glad to hear she made your experience enjoyable. We appreciate your feedback and look forward to assisting you again."
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Analia Tripodi

June 19, 2025

5  out of  5
rating by Analia Tripodi
"Thank you so much, Jennifer Brown for your customer service!! It was a Quick and simple process Highly recommended ☀️"
We responded:
"We appreciate your support, Analia! Ensuring our clients receive top-quality service is always our priority, and we’re so pleased to hear we could assist you. If you ever have any questions, we’re just a phone call away! "
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CHRISTY TALMAGE

June 13, 2025

5  out of  5
rating by CHRISTY TALMAGE
"Gabe at Bradley Cooper’s office is phenomenal! Very helpful I would highly recommend them for your Insurance needs."
We responded:
"Thank you, Christy, for your kind words about Gabe and our team at Bradley Cooper's office. We're glad to hear that you found our service helpful for your insurance needs. Your recommendation means a lot to us."
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Dennis Batin

June 11, 2025

5  out of  5
rating by Dennis Batin
"Heather was the absolute best!!!"
We responded:
"Thank you, Dennis, for your kind words about Heather! We're glad to hear she made such a positive impact on your experience with us. If you need any further assistance, feel free to reach out."
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Melinda Law

June 6, 2025

5  out of  5
rating by Melinda Law
"Wonderful experience doing something I don't like! I am not an insurance switcher but because rates were way up I gave it a shot and hit the target. Heather made the whole process so easy, saved me money and all with a wonderful, can do, helpful, friendly attitude. I would not hesitate to recommend her and this office."
We responded:
"We truly value your feedback and are so glad to hear you had a positive experience! We look forward to continuing to meet your insurance needs!"
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Bobbie Huston

June 4, 2025

5  out of  5
rating by Bobbie Huston
"I just wanted to give an update to Jennifer Brown she has been so amazing! Since I've switched to Brad Cooper State farm everyone I have spoke to thus far is so polite and very informative about all the questions I've asked about. On Monday I needed to add another vehicle to my policy and Ms. Jennifer got me handled quickly. She is very very good at her job. You all are still my #1 insurance company. Thank you for all your hard work and dedication.☺️ Since switching to Brad Cooper State Farm I've had the pleasure with speaking to Mrs. Heather Roberts she is truly phenomenal at her job! She had all my questions answered before I even had to ask them which never happens! I am very picky when it comes to vehicle insurance company's but I have always been a very loyal customer. I love the fact that Ms Heather actually cares about finding me a good deal on my insurance. The fact that she called me just to offer me new things that would also benefit me with my insurance being cheaper is a huge plus in my book. I think any adult knows by now most insurance company's try to drain us dry with little to no good coverage. I can honestly say not Brad Cooper. I've been very happy with them so far. If I could give you 100 stars I would. Thank you Mrs. Heather!! 😊"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we're delighted to have you as a loyal customer. "
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Spencer Miller

June 3, 2025

5  out of  5
rating by Spencer Miller
"The representative was very professional and patient as I was having phone issues that continued to disrupt the phone call.He was very friendly and knowledgeable which made the overall meeting a pleasure for the first time I experienced such good service.Im glad to be a customer.🫡😀"
We responded:
"Thank you, Spencer, for your kind words and for sharing your experience with us. We're glad to hear that our representative was able to assist you effectively despite the phone issues. We appreciate having you as a customer and look forward to continuing to serve you."
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Kathy Pritchard

June 1, 2025

5  out of  5
rating by Kathy Pritchard
"Brad Cooper's State Farm office reached out to offer a check up on our coverage and the possibility of increasing our coverage where we needed it or possibly saving us some money. We were able to save money even though we added more coverage where needed. They were extremely informative and professional. So glad we had this check-up!"
We responded:
"Thank you, Kathy, for sharing your experience with us. It's great to hear that our team could assist you in enhancing your coverage while also saving you money. We appreciate your trust in us and look forward to continuing to serve your insurance needs. "
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Laura Burgos

May 28, 2025

5  out of  5
rating by Laura Burgos
"Wow! Just Wow! This review is to highlight exemplary service from both Jennifer and Gabe! Over the last 10 years of service from this branch at State Farm we have received the MOST consistent, helpful and patience care from the whole staff to leave noone unnamed! We REALLY love you guys at State Farm Powder Springs thank you!!! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you so much, Laura! We truly appreciate your kind words and are so happy to have had you with us for the past 10 years! It warms our hearts to hear that Jennifer, Gabe, and the whole team have been there for you, providing the care and support you deserve. Your appreciation means the world to us, and we’re so grateful to have you as part of our State Farm family in Powder Springs!"
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Vedant Mehta

May 17, 2025

5  out of  5
rating by Vedant Mehta
"Mitch answered all my queries and was courteous and patient to get me all the information I needed to make my decision. 2025 update: My most recent interaction with service manager Gabe Brackett was very productive and I found his recommendations very useful. Kudos to routine checks and customer service of Brad Cooper State Farm."
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MVP 4 HEALTH GROUP, LLC

May 15, 2025

5  out of  5
rating by MVP 4 HEALTH GROUP, LLC
"I had a policy review sessions with Brad Cooper. He reviewed all of my policies that I had very thoroughly. I was very impressed and informed of all the discounts and savings that I had. Thank you"
We responded:
"Thank you, MVP 4 HEALTH GROUP, LLC, for sharing your experience with us. We're glad to hear that we were able to provide a thorough review of your policies and inform you about the available discounts and savings. We appreciate your feedback and look forward to continuing to serve your insurance needs."
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Keykey Myart

May 1, 2025

5  out of  5
rating by Keykey Myart
"Kelly is the best... Thanks again"
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Noorin Sundrani

April 28, 2025

5  out of  5
rating by Noorin Sundrani
"I truly appreciate Heather Roberts exceptional personable approach, and extensive knowledge and understanding. I am pleased to have transitioned my service from Allstate to State Farm. Thank you."
We responded:
"Thank you, Noorin, for sharing your positive experience with Heather. We're glad to hear that her personable approach and expertise made your transition to State Farm a pleasant one. If you need any further assistance, feel free to reach out."
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Carolyn Stanleyh

April 25, 2025

5  out of  5
rating by Carolyn Stanleyh
"Heather was very professional as well as very knowledgeable and thorough. She was such a joy to work with. You can not go wrong with this agency. They offer excellent customer service and support."
We responded:
"Thank you, Carolyn! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us! "
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Bob Frappier

April 25, 2025

5  out of  5
rating by Bob Frappier
"I was doing some comparison shopping online for both home and auto; Heather wanted to know what my insurance company was charging and what I was getting for my money to do an honest comparison and assessment. I got better coverage for less money and absolutely no pressure. I’m very satisfied at how easy this transition was. Thanks Heather"
We responded:
"Thank you, Bob, for sharing your experience with us. We're glad to hear that Heather was able to assist you in finding better coverage at a great value without any pressure. We appreciate your feedback and are here to help if you need anything in the future."
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mark richards

April 22, 2025

5  out of  5
rating by mark richards
"Jennifer was professional and took immediate care of my needs. Thanks"
We responded:
"Mark, thank you for taking the time to leave such a wonderful review! We’re lucky to have customers like you and are always here whenever you need us! "
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Jackie Becker

April 21, 2025

5  out of  5
rating by Jackie Becker
"I appreciated the follow-up related to my account information and text messages to solve my issue. Jennifer was very helpful!"
We responded:
"We appreciate you taking the time to leave this five-star review, Jackie! It means so much to know that we could provide the support and coverage you need. "
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maria laura Moran

April 11, 2025

5  out of  5
rating by maria laura Moran
"Casey smith Fast and reliable"
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Juana Rosa Valdez

April 11, 2025

5  out of  5
rating by Juana Rosa Valdez
"Exelent and very professional service!!!"
We responded:
"Thank you, Juana Rosa, for your kind words and great rating! We're happy to hear that you found our service excellent and professional. We look forward to helping you with your insurance needs in the future."
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Orders & Info

April 3, 2025

5  out of  5
rating by Orders & Info
"Brad Cooper State Farm has always been really easy to work with, and the rates are way better than other insurance companies and even other state farm offices. It really seems like they are trying to help you get the best setup and deal for your situation, unlike other companies that are always trying to get as much money as possible from you. I use them for business, car, and home insurance. Anytime I call and need any sort of help or info, they answer and take care of me quickly. This is completely different than past insurance agents I have worked with that can't be bothered to pick up the phone. Every person at their office has impressed me, but I usually speak with Jennifer. She is a great representative for a great insurance office!"
We responded:
"Thank you so much for your kind words and for choosing Brad Cooper State Farm for your insurance needs. We're thrilled to hear that you've had such a positive experience with our team, especially with Jennifer. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Erik Western

March 26, 2025

1  out of  5
rating by Erik Western
"They are NOT A GOOD NEIGHBOR. I hate to leave this review as I tried to avoid casting a bad light. I moved all my policies over initially except my landlord policies. Once they came due for renewal, I then moved them over and I canceled my current coverage. It turns out that only 1 of the policies was submitted. Not both. I then get a notification about 1 1/2 weeks later that State Farm would not cover my properties due to a policy that went into effect a few months earlier. The person I spoke with admitted he made a mistake and apologized. My mortgage company charged me to provide hazard insurance because I had a lapse of no coverage for that period of time. I made the effort working directly with Brad Coopers agency to remedy the charge I incurred because of their mistake. They "unfortunately" could not do anything to help me any further. I also now have to set up escrow for a property because of their mistake causing me to come up with thousands up front to fund the account. I would not recommend this business. When it comes down to it, you are just a number, and unless legally liable, they WILL NOT do the right thing. We are talking about $55 and $65 charge that they should have covered because they should have never issued coverage in the first place. They are NOT A GOOD NEIGHBOR."